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fio! Voice Services
SIP Trunking
Tech Specs
What You Need to Get Started
IP Phones, IP PBX – SIP Trunking Licenses, LAN cabling and network equipment, Session Border Controller (SBC) highly recommended
IP PBXs Supported
All industry-leading IP PBX systems are supported
SIP Trunking represents the next generation of voice services, allowing our customers to consolidate their data and voice traffic onto their existing private IP Network. This allows for improved reliability, greater flexibility and cost savings. With SIP Trunking, our customers take the first step towards enabling advanced communication applications such as Unified Communications and Fixed Mobile Convergence (FMC).
Virtual Contact Center
We offer a variety of VCC packages that can be scaled as needed to accommodate additional features and/or users.
Foundation Package*
The basic package includes all components needed to make a VCC solution work
Multimedia Package*
Adds different methods of contact including email, web chat and social media
Advanced Package*
All the features of the multimedia package, plus workforce management and customer survey applications
Outbound Package*
All the features of the multimedia package, plus an outbound dialing application for predictive calling and automated campaigns
Supervisory Package*
Includes Interactions Supervisor desktop client for real time monitoring of call centre activity, plus user coaching and threshold alerts
Storage for our customer’s contact centre data can be stored on the customer premise or in the cloud. The on-premise solution allows our customers to maintain more control over their data, while the cloud solution is a perfect fit for those who would rather have data managed by the vendor.
The fio! Contact Centre is a comprehensive suite of cloud-based services designed to automate and streamline contact centre operations. It allows enterprises to embrace their customers’ media of choice while communicating efficiently and effectively.
