PART TIME CUSTOMER SERVICE REPRESENTATIVE 

(MINIMUM 20 HOURS/WEEK) 

Description

The Customer Support Representative acts as a front-line company representative, providing service and technical support to customers who may be experiencing technical difficulties, who may have questions regarding a service package, or any other general questions or concerns. The primary objective of this role is to provide courteous, timely, and comprehensive information to the customer or potential customer.

Tasks & Responsibilities

The main areas of responsibility for a Customer Support Representative are: 

• Handle incoming emails, voice mails, and phone calls, in the order they were received. All communications are expected to be performed in a professional, and respectful manner.
• Speak to new customers about the various products and services available through Cable Cable, making them aware of additional services or promotions.
• Set up new service packages and coordinate with Onsite Service Technicians to schedule installation at the service address.
• Sell and upgrade Cable Cable core products and services, in accordance with customer needs.
• Support Onsite Service Technicians as required; such as responding to requests for information/clarification.
• Attempt to troubleshoot subscriber inquiries, such as billing or service problems, outages, login problems, or quality issues. If unable to close issue independently, escalate to internal support staff or third party support (Adara, Clearcable, etc.)
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Inform Management of all unresolved complaints.

The above statement represents general details necessary to describe the principal functions of a Customer Support Representative, and shall not be considered a conclusive description of all work required in the position. These responsibilities will be reviewed periodically and may be subject to change in order to meet organizational, business, or operational requirements.

NOTE: Applicant must have flexible availability for different shift times, vacation coverage, sick day coverage etc.

Please apply by email to:

robyn@cablecable.net